1. Every call is an incident in motion
In facility management, a ringing phone usually means something is happening. If incidents are not captured immediately, escalation begins. Delays don't just frustrate tenants; they increase your costs and SLA risk.
2. Incident management starts at first contact
During peak hours, 50% of inbound calls may go unanswered or poorly documented. When a problem isn't structured the moment it’s reported, you end up with repeated calls and coordination errors. Effective management starts with a consistent intake.
3. Real-time categorization and escalation
Elora provides an AI-powered VoIP system built for the high-pressure world of facilities. Every call is answered instantly. Our AI receptionist recognizes the issue and escalates critical emergencies according to your workflows, while routine requests are logged automatically.
4. Protecting sla performance
Facility contracts depend on response and resolution times. By using structured AI call handling, firms typically see a 45% jump in answer rates and a massive reduction in reporting. Faster categorization improves dispatch speed and reduces contractual exposure.
5. Traceability across every site
Elora centralizes incident reporting within a unified AI-powered VoIP infrastructure. Every call is logged and linked to the specific building or site, ensuring you have the accountability you need to answer to stakeholders with confidence.
6. Built for modern facility operations
Elora turns your phone system into a professional control layer. Secure, GDPR-compliant, and built to scale across Europe, we provide the backbone your management team needs. In facilities, control starts the moment the phone rings.
See how Elora is helping facility teams take control.
